Privacy Policy

Last updated: June 22, 2026

At Pulvi, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our platform.

1. Who Operates Pulvi

Pulvi is owned and operated by PULVI LLC, a limited liability company organized under the laws of the State of Wyoming. PULVI LLC is responsible for the operation of Pulvi and for the collection and use of personal information described in this Privacy Policy. PULSAR LABS provides development support for Pulvi and may support PULVI LLC as a service provider or contractor where applicable.

2. Information We Collect

We collect information you provide directly to us, such as:

  • Account information: Name, email address, phone number, profile picture, age, sports preferences, and account settings
  • Location data: ZIP code, general location, latitude and longitude, and, in the mobile app, device location when you allow location access
  • Payment information: Payment method details, receipts, checkout status, organizer payout setup, bank account tokens, and verification details processed through Stripe
  • Communications: Messages you send to other users or our support team, including game chat, community chat, invites, and support requests
  • Content you provide: Game details, community content, ratings, reviews, profile information, and uploaded venue or location photos
  • Device and app data: App version, device type, push notification tokens, authentication session data, and similar technical information used to run the web and mobile apps
  • Usage data: How you interact with our platform, including pages, screens, features, notifications, and errors

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Connect you with games and other players in your area
  • Process payments for game fees and organizer payouts
  • Send transactional emails, push notifications, reminders, chat updates, game updates, payout notices, and account messages
  • Respond to your comments, questions, and support requests
  • Verify accounts, prevent abuse, protect the platform, and enforce our terms
  • Monitor and analyze trends, usage, and activities

4. Information Sharing

We don't sell your personal information. We may share your information in the following circumstances:

  • With other users: Your profile information is visible to other players when you join games, communities, chats, or rosters
  • With organizers: Organizers see your name when you join their games, plus roster, waitlist, payment, and check-in information needed to run the game
  • With payment providers: Stripe processes payments, saved payment methods, organizer onboarding, and payouts
  • With infrastructure providers: Service providers such as AWS, email delivery providers, authentication providers, CDN/storage providers, and notification providers help us operate Pulvi
  • For legal reasons: When required by law or to protect rights

5. Data Security

We use industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct or update your information
  • Delete your profile through Pulvi, which deactivates your profile but does not hard delete historical records, such as past games, rosters, payments, ratings, or support history
  • Opt out of marketing communications
  • Request data portability

We use soft deletion by default so historical games and operational records remain accurate. If you want to request a hard delete of eligible data, contact support@pulvi.co. Some records may need to be retained where required for legal, security, payment, accounting, or dispute-resolution purposes.

7. Cookies and Tracking

We use cookies, authentication tokens, mobile secure storage, push tokens, and similar technologies to provide and improve our services. See our Cookie Policy for more details.

8. Mobile App Permissions

The mobile app may ask for permission to access your location, camera, photo library, and notifications. We use these permissions to show nearby venues and games, upload venue photos when you choose to do so, and send app notifications. You can manage these permissions in your device settings.

9. Children's Privacy

Pulvi is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date.

11. Contact Us

If you have any questions about this privacy policy, please contact us at:

privacy@pulvi.co