Privacy Policy

1. Who we are

Pulvi is owned and operated by PULVI LLC, a Wyoming limited liability company ("Company," "we," "us," or "our"). For purposes of this Privacy Policy, "Service" means the website, web application, mobile application, platform, and related services made available by the Company under the Pulvi brand.

PULSAR LABS may provide development, operations, or contractor support to the Company, but the Company is responsible for the Service and for the personal information described in this Privacy Policy.

The Service helps people discover, join, organize, and manage sports games, programs, spaces, communities, rosters, memberships, waitlists, chats, payments, and related services.

2. Information we collect

We collect information you provide directly, information created when you use the Service, information collected automatically by our systems, and information received from service providers.

• Account and profile information, such as name, email address, phone number, profile photo, age or confirmation that you are at least 16, sports preferences, account settings, and login information.
• Game and community activity, such as games you create, join, leave, save, or manage; rosters; waitlists; check-ins; attendance status; communities; teams; ratings; reviews; feedback; rules; notes; and uploaded photos.
• Location information, such as ZIP code, city, venue coordinates, user-selected locations, and mobile device location when you allow location access.
• Communications, including game chat, community chat, invites, comments, support requests, reports, complaints, and messages you send to us.
• Payment-related information, such as transaction amounts, checkout status, payment status, refund status, payout status, receipts, Stripe customer IDs, Stripe account IDs, and related transaction identifiers.
• Device, app, and technical information, such as device type, operating system, browser, app version, IP address, authentication session data, push notification tokens, device identifiers, crash logs, error logs, performance data, pages or screens viewed, and usage events.
• Cookies, pixels, SDKs, local storage, mobile secure storage, advertising identifiers where permitted, and similar technologies used for authentication, security, analytics, advertising measurement, and product improvement.

3. Payments and payouts

We use third-party payment providers, including Stripe, to process payments, saved payment methods, refunds, organizer onboarding, identity or account verification, tax reporting, fraud prevention, and payouts.

The Company does not store full credit card numbers or complete bank account details on its own servers. Stripe or other payment providers may collect and process billing information, payment method details, bank account information, identity verification information, device information, transaction history, and fraud-prevention signals according to their own terms and privacy policies.

4. How we use information

We use information to operate, secure, improve, and promote the Service.

• Create and manage accounts, profiles, games, communities, rosters, waitlists, check-ins, and organizer tools.
• Show nearby games, venues, communities, and recommendations.
• Process game fees, refunds, saved payment methods, organizer payouts, and related transactions.
• Send transactional emails, push notifications, reminders, chat updates, game updates, payout notices, security alerts, support messages, and permitted marketing communications.
• Provide support, respond to feedback, investigate reports, enforce our terms, and protect users, organizers, venues, the Service, and the Company.
• Analyze product usage, measure marketing performance, troubleshoot errors, improve reliability, and develop new features.
• Detect, prevent, and investigate fraud, spam, abuse, unauthorized access, security incidents, payment disputes, and misuse.
• Comply with legal, tax, accounting, regulatory, safety, and dispute-resolution obligations.

5. How we share information

We do not sell personal information for money. We may share information when needed to provide the Service, when you choose to make information visible, or when required for legal, safety, or business reasons.

• With other users, such as profile details, sports preferences, roster or waitlist status, ratings, reviews, comments, and content you choose to post.
• With game organizers, including information needed to manage a game, such as name, profile details, roster or waitlist status, payment status, check-in status, and game-related messages or notes.
• With payment providers, including Stripe, as needed for payments, refunds, saved payment methods, organizer onboarding, verification, tax reporting, fraud prevention, disputes, and payouts.
• With service providers that help us operate the Service, such as cloud hosting, databases, storage, authentication, email delivery, push notifications, analytics, error monitoring, customer support, security, fraud prevention, content delivery, and advertising measurement providers.
• With analytics and advertising partners, such as Google Analytics, Firebase, Meta business tools, TikTok business tools, pixels, SDKs, and similar technologies, where permitted.
• For legal, safety, compliance, enforcement, fraud-prevention, and security reasons.
• In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

6. Advertising, sale, sharing, and targeted advertising

Some U.S. state privacy laws define "sale," "sharing," "targeted advertising," and similar terms broadly. Under those laws, our use of advertising pixels, cookies, SDKs, advertising identifiers, or similar technologies may be considered a sale, sharing, or use of personal information for targeted advertising, even though we do not sell personal information for money.

Where required by law, you may have the right to opt out of sale, sharing, targeted advertising, certain profiling, or certain uses of sensitive personal information. To exercise applicable rights, contact privacy@pulvi.co or use privacy controls we make available. We do not knowingly sell or share personal information of users under 16.

7. Public and user-generated content

Some content may be visible to other users or the public depending on the feature, including game listings, community content, venue photos, ratings, reviews, comments, profile information, and posts in shared areas. Avoid posting sensitive personal information in public or shared areas of the Service.

8. Mobile permissions and location

The mobile application may request location, camera, photo library, and notification permissions. We use these permissions to show nearby venues and games, upload profile or venue photos when you choose to do so, and send app notifications.

You can manage permissions through your device settings. If you disable a permission, some features may not work properly. We may still use general location information, such as ZIP code, city, IP-based location, or a location you manually provide.

9. Cookies and similar technologies

We use cookies, authentication tokens, mobile secure storage, local storage, pixels, SDKs, push notification tokens, advertising identifiers, device identifiers, and similar technologies to operate the Service, keep users signed in, remember preferences, secure accounts, analyze usage, measure advertising, prevent fraud, and improve the Service. For more detail, see our Cookie Policy.

10. Data retention

We keep personal information for as long as reasonably necessary to provide the Service, maintain accounts, preserve accurate game and payment records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and operate our business.

If you delete your account, we will delete, deactivate, or de-identify personal information associated with your account unless we need to retain certain information for legal, safety, fraud prevention, accounting, payment, dispute resolution, backup, or legitimate business purposes. Some information may remain in limited form where needed to preserve historical game, roster, payment, rating, support, security, or compliance records.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including access controls, secure infrastructure, encryption where appropriate, monitoring, and authentication protections. No online service, app, or method of electronic storage is completely secure, so we cannot guarantee absolute security.

12. Your choices and privacy rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information; request portability; object to or restrict certain processing; opt out of marketing; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive personal information; or appeal a privacy request decision.

You can manage some choices through account settings, browser settings, device permissions, location permissions, push notification settings, advertising ID settings, and email unsubscribe links. To make a privacy request, contact privacy@pulvi.co. We may need to verify your identity before completing a request.

13. Children's privacy

The Service is not intended for users under 16. Users under 16 may not create an account or use the Service. We do not knowingly collect personal information from anyone under 16. If we learn that a user under 16 has provided personal information, we will take reasonable steps to delete the account and associated information unless retention is required for legal, safety, fraud prevention, compliance, or dispute-resolution reasons.

14. Third-party services and international users

The Service may contain links to third-party websites, services, payment pages, maps, venues, app stores, or other external resources. This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies.

The Service is currently intended for users in the United States. If you access the Service from outside the United States, you understand that information may be processed and stored in the United States or other countries where our service providers operate.

15. Changes and contact

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice through the website, app, or email.

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact privacy@pulvi.co.