Terms of Service

1. Acceptance of terms

These Terms of Service are a legal agreement between you and PULVI LLC, a Wyoming limited liability company ("Company," "we," "us," or "our"). For purposes of these Terms, "Service" means the website, web application, mobile application, platform, and related services made available by the Company under the Pulvi brand.

PULSAR LABS may provide development, operations, or contractor support to the Company, but is not a party to these Terms unless expressly stated otherwise.

By accessing or using the Service, creating an account, joining or organizing a game, making a payment, receiving a payout, posting content, or using any feature, you agree to these Terms and all policies referenced in them, including our Privacy Policy, Cookie Policy, refund rules, cancellation rules, community guidelines, organizer rules, and applicable payment-provider terms.

If you do not agree, you may not access or use the Service. If you use the Service on behalf of an organization, business, team, venue, or other entity, you represent that you have authority to bind that entity to these Terms.

2. What the Service does

The Service is a marketplace and technology platform that helps people discover, join, organize, and manage sports games, programs, communities, memberships, and bookable spaces. It may allow users, hosts, and businesses to publish activities, manage rosters and waitlists, communicate with customers, collect and process fees, receive payouts, manage locations, and receive reminders and notifications.

Unless we expressly state otherwise in writing, the Company does not directly organize, supervise, operate, control, manage, or guarantee games, venues, organizers, attendees, sports activities, or the quality of any experience. Organizers are responsible for the games they create and manage. Players are responsible for deciding whether to participate and for their own conduct and safety.

3. Eligibility and accounts

You must be at least 16 years old to use the Service. By creating an account or using the Service, you confirm that you are at least 16. We may suspend or delete accounts if we believe a user does not meet this requirement.

You agree to provide accurate, current, and complete information; keep your account information updated; protect your login credentials; not share your account; not impersonate another person or entity; and accept responsibility for activity under your account. Notify us if you believe your account has been compromised.

4. User conduct

When using the Service, you agree not to:

• Violate laws, regulations, venue rules, permits, contracts, or third-party rights.
• Harass, threaten, abuse, intimidate, discriminate against, or harm other users.
• Post false, misleading, deceptive, defamatory, obscene, violent, unlawful, unsafe, or harmful content.
• Upload or share content you do not have the right to share.
• Spam users, send unwanted commercial messages, impersonate others, or share another person's private information without permission.
• Interfere with the Service, systems, security, accounts, data, networks, or user experience.
• Scrape, harvest, copy, automate, or use bots or scripts without our written consent.
• Circumvent payment systems, avoid service fees, encourage off-platform payment when Service checkout is required, or misuse refunds, chargebacks, payouts, or promotions.
• Use the Service to organize unlawful, unsafe, misleading, abusive, or prohibited activity.

5. Games, rosters, and waitlists

Game details may include date, time, location, price, rules, skill level, capacity, roster status, waitlist status, organizer information, and other notes. You are responsible for reviewing game details before joining, paying for, or organizing a game.

Game availability may change. Joining a waitlist does not guarantee a roster spot. A roster spot may not be confirmed until required payment is completed. Organizers may update details, roster status, or waitlist status. Games may be cancelled, rescheduled, delayed, moved, modified, or fail to occur as listed. Venue conditions, weather, attendance, and game quality may vary.

6. Payments, fees, refunds, and disputes

Some games may require payment. Game fees are set by organizers unless otherwise stated. We may charge service fees, platform fees, processing fees, convenience fees, or other fees, which may be shown during checkout or in the Service.

Payments, saved payment methods, checkout sessions, refunds, organizer onboarding, identity or account verification, tax reporting, and payouts may be processed by Stripe or other payment providers. By making or receiving payments through the Service, you agree that third-party payment-provider terms may apply.

Refunds are subject to our rules, the organizer's cancellation policy, any terms shown for a specific game, applicable law, and payment-provider rules. Unless otherwise stated or required by law, users may not be entitled to a refund after the refund window or for no-shows, and refunds may exclude service or processing fees.

If you dispute a charge, initiate a chargeback, or reverse a payment, the Company or its payment providers may investigate. False or abusive chargebacks may result in account suspension, termination, or recovery of amounts owed where permitted. Organizers may be responsible for refunds, chargebacks, failed payouts, negative balances, tax obligations, or payment adjustments related to their games.

7. Organizer responsibilities

If you organize games through the Service, you are responsible for the games you create, publish, and manage. As an organizer, you agree to:

• Provide accurate and complete game information, including price, location, time, rules, requirements, refund terms, and cancellation terms.
• Ensure you have permission to use the venue, field, court, facility, park, school, gym, or other location.
• Comply with venue rules, permit requirements, local laws, safety requirements, and applicable contracts.
• Show up on time, manage games professionally, manage rosters and waitlists, and communicate important changes promptly.
• Honor stated prices, refund windows, cancellation policies, and attendee commitments.
• Maintain appropriate insurance or liability coverage if required by law, venue, league, contract, or good business practice.
• Pay taxes, fees, permits, and other obligations related to organizer activity.
• Avoid misleading, unsafe, discriminatory, abusive, fraudulent, or harmful conduct.

8. Venues and locations

The Company does not guarantee that any venue is available, safe, suitable, reserved, approved, permitted, accessible, or accurately described. Users and organizers are responsible for following venue rules, local laws, posted instructions, safety requirements, and any applicable permits or agreements.

9. Safety and assumption of risk

Sports and physical activities involve inherent risks, including physical contact, running, jumping, falling, collisions, overexertion, weather, field or court conditions, equipment issues, travel, illness, dehydration, property damage, serious injury, and, in rare cases, death.

By participating in games, events, activities, or communities found through the Service, you voluntarily assume all risks associated with participation. You are responsible for deciding whether you are physically able and medically fit to participate and should consult a medical professional if you have concerns.

To the maximum extent permitted by law, you release the Company and its owners, officers, directors, employees, contractors, agents, affiliates, service providers, and licensors from claims, liabilities, damages, losses, and expenses arising out of or related to your participation in games or activities found through the Service, except where such release is not permitted by applicable law.

10. User content, reviews, and feedback

You may submit profile information, game details, community content, chat messages, invites, ratings, reviews, venue information, photos, comments, feedback, and other materials. You are responsible for your content and represent that you own or have the necessary rights to share it and that it does not violate law, third-party rights, or these Terms.

By submitting content to the Service, you grant the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, host, store, reproduce, display, publish, modify, adapt, distribute, and create derivative works from your content as needed to operate, promote, protect, and improve the Service. This license continues as necessary to operate the Service, comply with legal obligations, resolve disputes, enforce these Terms, maintain backups, or use content already shared with other users or publicly displayed.

Reviews, ratings, and feedback must be honest, relevant, and based on your actual experience. You may not submit false, misleading, abusive, discriminatory, defamatory, retaliatory, paid-for, manipulated, or improper reviews. If you provide ideas or suggestions to us, we may use them without restriction or compensation.

11. Communities, chat, and notifications

The Service may include communities, team pages, game chat, community chat, invites, notifications, emails, and other communication features. Use these features respectfully and lawfully. We may monitor, remove, restrict, or preserve communications where permitted by law and where we believe it is necessary to operate the Service, enforce these Terms, investigate abuse, protect users, comply with legal obligations, or improve safety.

12. Mobile app and app stores

If you use the mobile application, you are responsible for maintaining a compatible device, internet access, and any carrier or data charges. The app may request permissions such as location, camera, photo library, and notifications, which you can manage through device settings.

Your use of the mobile app may also be subject to Apple, Google, or other app-store terms and policies. If there is a conflict between these Terms and applicable app-store terms, the app-store terms apply only to the extent required for your use of the app through that app store.

13. Privacy and third-party services

Our collection and use of personal information is described in our Privacy Policy and Cookie Policy. The Service may include links to third-party websites, services, venues, payment pages, maps, social platforms, or other resources. Third-party services are not controlled by the Company and may be subject to their own terms and privacy policies.

14. Intellectual property

The Service, including software, design, branding, logos, names, graphics, features, user interface, content, and technology, is owned by the Company or its licensors and is protected by intellectual-property and other laws. The Company grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for personal or approved organizer purposes in accordance with these Terms.

You may not copy, modify, reproduce, distribute, sell, lease, reverse engineer, create derivative works from, or exploit any part of the Service without our prior written permission, except as allowed by law.

15. Suspension and termination

We may remove content, cancel games, restrict features, restrict payments, withhold payouts, issue refunds, suspend accounts, or terminate access if we believe you violated these Terms, created safety concerns, engaged in fraud or abuse, misused payments, harmed the community, created risk to the Company, the Service, users, organizers, venues, payment providers, or others, or if required by law or payment-provider requirements.

You may stop using the Service at any time. You may delete your account through account settings when available or by contacting us. Termination does not affect rights or obligations that reasonably should continue, including payment obligations, dispute obligations, intellectual-property rights, disclaimers, limitations of liability, indemnification, and legal compliance obligations.

16. Disclaimers and limitation of liability

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, reliability, safety, and uninterrupted operation.

The Company does not guarantee any particular result from using the Service, including the following:

• Games may not occur as listed.
• Organizers, attendees, venues, spectators, or third parties may not behave appropriately.
• Venues may not be available, safe, reserved, approved, accessible, or suitable.
• Roster spots or waitlist spots may not be available.
• Payments, refunds, payouts, saved payment methods, or checkout flows may be delayed, declined, interrupted, reversed, or error-prone.
• Notifications, chats, reminders, directions, maps, or Service features may be delayed, inaccurate, unavailable, interrupted, or incomplete.
• The Service may not be secure, uninterrupted, accurate, or error-free.

To the maximum extent permitted by law, the Company and its owners, officers, directors, employees, contractors, agents, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, personal injury, property damage, or other losses arising out of or related to your use of the Service.

To the maximum extent permitted by law, the Company's total liability for any claim will not exceed the greater of the amount you paid to the Company in service fees during the three months before the claim arose or $100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its owners, officers, directors, employees, contractors, agents, affiliates, service providers, and licensors from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your use of the Service.
• Your participation in games, events, activities, communities, chats, or other Service features.
• Your content, ratings, reviews, messages, photos, venue information, or feedback.
• Your violation of these Terms, applicable policies, law, venue rules, or third-party rights.
• Your conduct as a user, attendee, organizer, host, venue representative, or community participant.
• Games you create, organize, manage, promote, join, or attend.
• Payment disputes, refunds, chargebacks, tax obligations, payout issues, failed payouts, or negative balances.
• Your use of venues, facilities, fields, courts, parks, gyms, schools, or other locations.

The Company may control the defense of any matter subject to indemnification, and you agree to cooperate.

18. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, unless applicable law requires otherwise.

Before filing a legal claim, you agree to contact us at legal@pulvi.co and attempt to resolve the dispute informally. Your notice should include your name, account email, a description of the dispute, and the relief requested. If the dispute is not resolved informally, either party may pursue available legal remedies in a court or forum with proper jurisdiction unless the Company later adopts an arbitration agreement or other dispute-resolution process.

19. Changes, miscellaneous, and contact

We may modify these Terms from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide notice through the Service or by email. Your continued use of the Service after updated Terms become effective means you accept the updated Terms.

These Terms, together with referenced policies and additional terms, make up the entire agreement between you and the Company regarding use of the Service. If any part is found unenforceable, the remaining parts remain in effect. The Company's failure to enforce a provision does not waive our right to enforce it later. You may not assign these Terms without our written consent; the Company may assign them in connection with a business transaction.

Questions about these Terms may be sent to legal@pulvi.co.